Terms of raschvin.com (hereinafter referred to as Raschvin.com/en) for private customers and companies, including institutions.
Raschvin.com is owned by:
Nordsjællands Vin & Spiritus Import Aps
3000 Helsingør, Denmark
1. Buy at Raschvin.com
1.1. You must be 18 years old to shop at Raschvin.com/en
1.2 Purchase is valid when you as a customer receive an invoice from Raschvin.com/en With reservation for price errors etc. due to currency changes, delivery failures, tax changes, sold items and printing errors.
1.3 Delivery takes place with Postnord. Orders are dispatched on Tuesdays and Fridays. Normal delivery time is 2-3 working days from the time we have processed your order. If you have not received your delivery within 5 working days, we ask you to contact customer service. The shipping fee is always paid by the buyer and is based on shipping method and weight according to the respective distributor’s tariff. Click here to see all our shipping prices outside Denmark.
2. Prices and contracts
All prices are in Danish kroner (DKK) incl. 25% VAT, unless otherwise stated. All agreements are entered into in Danish. The price is stated in the information that is available from time to time on the Website, incl. Danish excise duties. When ordering to Sweden, the buyer must pay customs duties and taxes in accordance with local rules. For deliveries outside the EU, 25% Danish VAT is not included.
3. Sales in general
The stated price at the time of ordering is the applicable order price. Pick-up items are invoiced at the current price at the time of ordering, and the price does NOT change when prices fall or increase.
4. Cancel order
If you want to cancel or cancel an order that has already been made, this can be done by sending an e-mail to firstname.lastname@example.org with the label “Cancellation”. The order time and order number must be displayed here. Have you received an order confirmation per. e-mail, this can be returned to the sender with the text “Cancellation” inserted in the subject text. Cancellation must be made before 12pm the same day as the order is placed. Have you ordered the product after 3pm, cancellation must be made before 12pm consecutive weekdays.
5. Order confirmation and invoice
Raschvin.com stores the order confirmation itself after it has been sent to the customer. Send an email to email@example.com to receive a copy of your order confirmation.
The possible payment methods are:
– Mobile Pay
– Master Card
No fee is charged for payment on Raschvin.com/en. The amount is only deducted from your card when the goods are sent from Raschvin.com (the exception is deducted immediately for goods that require pre-order, as well as for the purchase of tickets for tastings and the like). An amount that is greater than what you have approved at the time of purchase can never be deducted. Any fees for installments may be added via Nets.
7. Right of withdrawal and exchange of goods
Full right of return for purchases in the online store (not in the physical store). If you regret your online purchase, Raschvin.com offers a full right of return, in addition to purchasing tickets for tastings and the like. However, the item must be returned in the same condition and quantity (see also item 11 regarding correct return). Cancellation must be made no later than 14 days after receipt of the customer and the customer then has another 14 days to return the item. When you buy spirits in bottles, the original packaging is always a significant part of the product’s value. The packaging must therefore always be returned so that the conditions for exercising the right of withdrawal are met. If you open a bottle, it is no longer in the same condition and you will not be able to cancel the purchase. Items returned must be accompanied by an original invoice and delivered free of charge to Raschvin.com/en
The item is sent to:
3000 Helsingør, Denmark
Items returned without paid shipping or postage will be rejected by Raschvin.com. For return sales, the item amount (not shipping) is refunded via account to the customer within 14 days. You can also exchange for another item, and here the procedure is the same: send a return and attach a note that tells you what you want to exchange for.
8. Right to complain
As a consumer, you have a 2-year right to make a complaint, which means that you can either repair, change, get your money back or reduce the price depending on the specific situation. This, of course, requires that the complaint be substantiated.
If you want to complain about your purchase, write an email to firstname.lastname@example.org
If you live in an EU country other than Denmark, you can complain to the European Commission’s online complaints portal here – http://ec.europa.eu/odr
If the item unexpectedly breaks during the complaint period, this will be replaced / repaired free of charge. Damage to the product due to errors in use, handling errors, modifications or gross misuse of the user is not covered by the right to make a complaint. Raschvin.com cannot be held responsible for lost data and other indirect consequential damages that goods sold by Raschvin.com may have created, unless it follows directly from Danish law. Reference is also made to the Purchasing Act for procedure regarding this.
Label the item “complaint” and send to:
3000 Helsingør, Denmark
9. Exercise of the right to complain
Complaints regarding defects must be reported to Raschvin.com within a reasonable time after receipt of the goods. The customer is strongly encouraged to make a statement about the product’s deficiencies or shortcomings in connection with the complaint, as failure to do so may involve an extension of the decontamination process due to troubleshooting. The customer can complain by returning the defective item to our address. Goods that are not included in the right of complaint and / or received without proper packaging will be repackaged and an amount corresponding to Raschvin.com/en’s costs for necessary and correct packaging will be charged. Items returned on COD or sent without postage will be denied receipt by Raschvin.com/en
10. Returns that do not contain defects
When the customer returns defective or incorrect goods to Raschvin.com/en, where a fault or defect, defined and specified by the customer, is not found, the product is returned to the customer. Raschvin.com/en reserves the right to charge shipping costs in cash upon delivery if there is no credit agreement. If accessories are included, the number and product description must be included. The goods must be returned with an invoice copy, where the order date for the advertised product is displayed, as otherwise the item will be discarded until there is an invoice copy and any error message on the product. Items that are not covered by the right of complaint and that are received without proper packaging will be repackaged and an amount corresponding to our costs for necessary and correct packaging will be charged.
11. Correct return
All products returned to Raschvin.com/en must be packed properly. Damage due to inadequate packaging can lead to your rights being revoked. Raschvin.com recommends that the article be returned via Postnord and that the article be sent as parcel post. In this way, it is possible to track the package in Postnord’s system and it thus removes any doubt as to whether the product has been delivered to Raschvin.com. In addition, the customer has the opportunity to request the package if the delivery has not taken place.
12. Do you have any questions?
Should any questions arise, Raschvin.com recommends that you contact email@example.com
13. Special provisions for traders
The same terms of sale apply as for consumers, but with the following change. There is no right of withdrawal for traders. Goods can not be bought as a private customer if the product is ordered via a household that is registered as a company (company = corporate customer or institution). There is a one-year warranty from the original invoice date. Replacement or repair does not result in a new 1-year warranty period. Raschvin.com reserves the right of ownership of purchased goods on credit until the full purchase price has been paid.
1. All costs in connection with the enforcement of the right of ownership are borne by the buyer.
2. Interest accrues from the due date at 1% per. started month.
14. Gift Card Rules
The gift card is valid for 3 years. There is a 14-day right of withdrawal on the gift card. Any residual values on the gift card may be required to be paid out no later than 1 year after the gift card expires. Reference is also made to the conditions for gift cards on the Consumer Ombudsman’s website
15. What do we do with your personal information (personal data policy)
Personal information is any kind of information that can be attributed to you to some extent. When you use our website, we collect and process a number of such data. It happens e.g. through regular access to content if you sign up for our newsletter, participate in contests or surveys, register as a user or subscriber, otherwise use services or make purchases through the Website. We usually collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographical location and which pages you click on (interest). To the extent that you give your express consent to this and enter the information yourself, the following are also processed: Name, telephone number, e-mail, address and payment information. This will usually be associated with creating a login or purchase.
We have taken technical and organizational measures to prevent your information from being accidentally or illegally deleted, published, lost, degraded or felt unauthorized, misused or otherwise processed in violation of the law.
The information is used to identify you as a user and show the ads that are most likely to be relevant to you, to register your purchases and payments, and to be able to provide the services you have requested, e.g. to send a newsletter. In addition, we use the information to optimize our services and content.
The information is stored for the time allowed by law and we delete it when it is no longer needed. The period depends on the nature of the information and the background of the storage. It is therefore not possible to specify a general time frame for when information is deleted.
Insights and complaints
You have the right to receive information about the personal data we process about you. You can also object to the use of information at any time. You can also withdraw your consent for information about you to be processed. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries about this can be made to: firstname.lastname@example.org If you want to complain about our processing of your personal data, you also have the opportunity to contact the Danish Data Protection Authority.